Frequently Asked Questions

My child loved having a bath. Now I cannot understand why he refuses to take one?
Whenever a child develops a fear, it is crucial to accept it. If you are tempted to shout at his aversion to baths, think about your own fears and the way you feel when you confront them. Never resort to force, because it can have a long lasting hatred towards bathing. Give up bathing, if necessary and switch to a sponge bath temporarily.

Try to analyze the root cause of the fear. Whether he slipped or hurt his head or urinated in the water or whether soap went in his eyes. If you can pinpoint the source of your child's aversion to taking bath, talk to him and tell him you understand him. Comfort him as far as possible. A child's fear passes off as quickly as it arrives, if it is handled tactfully. Divert his mind by making him play with bath toys. Make bath a fun time. Focus his attention on playing and not on having a bath.

What are the steps to buying on line?
Buying on line is just a matter of a few clicks:
1. browse our on line catalogs and use the virtual cart so as to prepare your order
2. once ready to order, choose the shipping charges matching your order and indicate how you wish to pay
3. then you will have to fill in a form in order to let us know where to send the merchandise
4. if you chose a credit card payment, you will be asked for your credit card details through a secure form
5. validate everything, we start preparing your order!

Can I still return a product I ordered?
You can return it at any time within 7 days of receipt. Any return must be preceded by an agreement from our customer service. A return code will usually be delivered by the company that you will have to write on the parcel, otherwise your return would be refused at reception.

What should be the condition of the product as I return it?
Returned products must be in their original packaging, complete (accessories, manuals...), in perfect state, accompanied by a copy of the invoice. Products returned incomplete, damaged or dirtied by the customer are usually not accepted.

Can I have a refund of my over-all expenses when I return a bath toy?
Usually, only the price of the returned products will be refunded. Delivery and shipping costs will not be refunded.

I would like to add color to my baby’s bath, are there toys that can do that?
As a matter of fact yes! There are magic tablets and wonderful wands that you can just leave on your baby’s bath and exciting colors would appear right before their eyes.